Deaf people like to get scared too. Use the guided tour advocacy letter if you find yourself in a similar situation... and go get scared.

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[VIDEO DESCRIPTION AND TRANSCRIPT: Renca Dunn is facing the camera.

RENCA: Deaf people like to get scared too. (on-screen text: BOO!. Renca stares at camera, not flinching).

RENCA: This happened to me.

On-screen text: fictional re-enactment based on a true story.

Deaf Renca excitedly walks towards a haunted house, signage shows “Tour includes a private guide sharing historical haunted stories!”

HEARING TICKET COLLECTOR RENCA: Alright, you guys can proceed, ok? Now...ticket? (looking at deaf Renca).

Deaf Renca gestures, "Ticket? Ok" and hands over her ticket.

HEARING TICKET COLLECTOR RENCA: Thank you.

Deaf Renca types on her phone, "I requested an ASL interpreter."

HEARING TICKET COLLECTOR RENCA: Eh....what?

DEAF RENCA: I’m deaf and want to know what is said during the tour.

HEARING TICKET COLLECTOR RENCA: Ohhhh...nope. You need to bring your own. Your own.

Deaf Renca gestures, "My own? wha...no" and types on her phone.

Deaf Renca types on her phone, “My own? I do not own an interpreter.

HEARING TICKET COLLECTOR RENCA: I'm sorry! Can't help you! Next please.

Deaf Renca gestures, “But I bought my ticket...

HEARING TICKET COLLECTOR RENCA: You’ll get a refund. Money back to you. Refund. Ok? Now, next please! Next!

Deaf Renca sighs and pulls out a piece of paper.

ON-SCREEN TEXT: Guided Tour Advocacy Letter.

Deaf Renca gives the letter to the collector.

ON-SCREEN TEXT: “The Americans with Disabilities Act has clear mandates requiring private businesses that are open to the public to ensure effective communication with individuals who are deaf or hard of hearing. Places of public accommodation must . . . obtain and pay for . . . any auxiliary aid or service [such as ASL interpreters] that is necessary to achieve effective communication with a deaf or hard of hearing individual.”

Hearing ticket collector looks nervous.

HEARING TICKET COLLECTOR RENCA: Oh. One moment.

[Later]

Deaf Renca arrives at the haunted house excited again and hands over her ticket.

HEARING TICKET COLLECTOR RENCA: We’ve secured an interpreter for you.

INTERPRETER RENCA: Hello. Yep, I'm the interpreter. You ready?

DEAF RENCA: Perfect! Thank you!

HEARING TICKET COLLECTOR RENCA: Oh no no no, thank you (she signs thank you).

Deaf Renca walks into the Haunted House and screamed.

RENCA: Don’t let that happen to you, use the advocacy letter, have your access… and GET SCARED!

[In front of Renca, a hand fingerspells “BOO” and scares Renca.]