You may need to consider a back-up plan for communication access during telehealth, like VRS or IP-CTS, but keep in mind its limitations. Original video credit: Deaf Health Communication and Quality of Life Center. #CoronavirusInASL

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[TRANSCRIPT & DESC: A freeze frame of the signer signing Coronavirus in black and white. White bold text “COVID-19” and light white text “using VRS or IP-CTS services for telehealth” floats in.

SIGNER: Keep in mind these differences/limitations: many relay interpreters and captioners are not trained or able to handle medical discussions. With VRI, you can ask for medically trained interpreters and captioners. With relay services, you cannot. The doctor will not be able to review the captions. You must already be registered for relay services, which can be an issue in a health emergency. If a relay call is the only option during a telehealth appointment, the doctor can call you at your relay phone number or the doctor can give you their phone number to call through VRS or IP-CTS. Five VRS providers include Convo, ZVRS, Sorenson, Purple, and GlobalVRS. Five captioned telephone service (IP-CTS) providers include CaptionCall (available on iOS), ClearCaptions (available on iOS), Hamilton CapTel (available on any web browser), InnoCaption (available on both iOS and Android), and Sprint Web CapTel (available on any web browser).

Clip ends with a white background with Gallaudet University and the NAD’s logos with a copyright in black text “2020 All Rights Reserved”]