You have a right to request access for your telehealth appointments. Original video credit: Deaf Health Communication and Quality of Life Center. #CoronavirusInASL

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[TRANSCRIPT & DESC: A freeze frame of the signer signing Coronavirus in black and white. White bold text “COVID-19” and light white text “what is telehealth?” floats in.

SIGNER: Now, with the coronavirus (COVID-19), it may not be safe to go to your doctor’s office. Your doctor may ask you to stay home and talk to your doctor through online video. This is called “telehealth.” Your doctor must still give you an interpreter or captioning so you can understand your doctor when you use telehealth. This video is to help you navigate telehealth appointments. If the doctor does not provide what you need to access a telehealth appointment, please contact: Link . There are four accessible ways to use telehealth with your doctor: You can see your doctor and the interpreter on the same screen. Captioning is available if you need it. You can see the captions (CART) on the same screen with your doctor. You have two screens, one to see the captions and/or the interpreter, and a second screen to see the doctor. If you are not able to use #1-3, you can use VRS or IP-CTS to call your doctor. Keep in mind, your doctor cannot force this option on you if #1-3 are available. Instruct your doctor what kind of access (which of the 4 ways) fits your needs. Your doctor should accommodate your needs. Out of all four options, you and your doctor should also be able to type to each other using a “chat” feature. This way you can catch any misunderstandings. Typing is a good backup if there are problems with the audio and video.

Clip ends with a white background with Gallaudet University and the NAD’s logos with a copyright in black text “2020 All Rights Reserved”]