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Today, Chris and Donna Cantrell filed a lawsuit against Johnson City Medical Center (JCMC) in Johnson City, TN, and the Mountain State Health Alliance regarding JCMC’s refusal to provide qualified sign language interpreters to allow the Cantrells to participate in their daughter’s medical care during a six-month period as she died of cancer. Due to the lack of interpreter services, the Cantrells’ 21-year-old daughter Sydnei had to act as the interpreter on her own deathbed, being the sole person to convey complex and sensitive information to her parents, including the doctors’ conclusion that she had no chance to live. The NAD and Disability Rights Tennessee are representing the Cantrells in this lawsuit, seeking a policy change that will prevent this situation from recurring and compensation for the Cantrells’ emotional distress.

Video description and transcript:
Video fades to a gradient background with dark blue to light blue, a grey National Association of the Deaf (NAD) logo is centered. Video fades to NAD Staff Attorney Caroline Jackson in the NAD Headquarters lobby. A small white NAD logo appears on the bottom right.

CAROLINE: Today, the NAD filed a new lawsuit against an organization called the Mountain States Health Alliance, which runs a number of hospitals, including Johnson City Medical Center in Johnson City, TN. That’s in eastern Tennessee. We’ve sued this organization because it refused to provide in-person interpreters and only provided a VRI machine that was not effective. The story is about a girl named Sydnei Cantrell (shows sign name). Sydnei is hearing, but her parents are deaf. Their names are Chris Cantrell and Donna Cantrell. One day, Sydnei became ill and decided to go to the hospital. Her parents accompanied her. They arrived at the hospital, which assessed Sydnei’s health and found that she was indeed seriously ill. She had cancer and might die. Sydnei remained hospitalized for a very long time – a total of 115 days over a period of six months. At the end of this six-month period, she passed away. During this six-month period, Sydnei’s parents stayed by her side day and night. They supported her, took care of her, comforted her, and helped her make important medical decisions. Unfortunately, the hospital refused to communicate with the parents. It refused to provide in-person interpreters. When the hospital did provide VRI, the VRI did not work. During this six months, a few particularly serious incidents happened. For example, one day, the mother was with Sydnei, supporting her at the hospital. A doctor came in and said something to Sydnei. She burst into tears – she was hysterical. The mother didn’t know what had happened. Sydnei was too upset to explain. The doctor had left, and the mother couldn’t understand him anyway. The mother didn’t know what to do. Later, the mother learned that the doctor had told Sydnei that she had no chance to live; it was certain she would die. The NAD is partnering with an organization called Disability Rights Tennessee. We have sued Johnson City Medical Center and the Mountain States Health Alliance, seeking an order stating that they failed to comply with the ADA and Section 504, requiring them to provide interpreters on site for deaf individuals going forward, and requiring them to help the parents heal from their experience. If you have any question or concerns, you may contact us through the following: 301-587-1788 and Link .

Video fades to a gradient background with dark blue to light blue, a grey National Association of the Deaf (NAD) logo is centered. White text below the logo appears, "A production of the National Association of the Deaf (copyright) 2015 All Rights Reserved" with four teal social media icons, Facebook, Twitter, YouTube, and Instagram.

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   CoolPJR Reply

   9 years ago

   ReplyTo:   NAD
   Title:   Thank you, Caroline :)